Frequently Asked Questions (FAQs) - Silaikarhai.pk

Here are answers to some common questions about shopping with Silaikarhai.pk. If you don't find what you're looking for, please feel free to contact our customer service team!

Ordering & Payments

  1. What payment methods do you accept? We accept all major credit and debit cards (Visa, MasterCard, etc.) for secure online payments. For your convenience, we also offer Cash on Delivery (COD) across Pakistan.

  2. How will I know if my order is confirmed? Once your order is successfully placed on our website, you will receive an immediate confirmation email or SMS with your order details and a unique order number. Our team may also follow up with a call for verification.

  3. Is my payment information secure? Absolutely. All online payments on Silaikarhai.pk are processed through a secure payment gateway, ensuring that your sensitive financial information is fully protected.

Shipping & Delivery

  1. How long will it take for me to receive my order? For our ready-to-wear collections, orders are typically dispatched within 2-3 business days. Delivery within Pakistan usually takes an additional 3-5 business days, depending on your city. For international orders, delivery times may vary and will be provided at checkout.

  2. Do you offer international shipping? Yes, Silaikarhai.pk ships worldwide! Shipping costs and delivery times for international orders will be calculated at checkout based on your location.

Order Management

  1. How can I cancel my order? You may request an order cancellation by contacting our customer service team via call, WhatsApp, or through our official social media channels. Please note that cancellations are only possible if your order has not yet been processed or dispatched from our warehouse.

  2. How can I make changes to my order? If you need to make changes to your order (e.g., size, color, shipping address), please contact our customer service team as soon as possible. Depending on the order status and type of product, we will do our best to accommodate your request, though changes to certain orders may not apply.

Returns, Exchanges & Damages

  1. What is your exchange and return policy? We want you to love your Silaikarhai.pk purchase. You can find detailed information on our exchange and return policy, including eligibility criteria and process, by visiting our Returns & Exchanges Policy page. (Please replace with your actual policy page URL).

  2. What should I do if my product is damaged or defective upon arrival? We strive for perfection in every piece. In the rare event that you receive a damaged or defective item, please contact our customer service immediately with your order number and clear photographs of the damage. We will guide you through the process for a resolution, which may include a replacement or refund as per our policy.

  3. What if the color of the product I received differs slightly from what I saw online? We make every effort to display the colors of our garments as accurately as possible. However, due to variations in monitor settings and lighting conditions during photography, slight color differences may occur. We recommend referring to the product descriptions and multiple angles if available. For more details, please refer to our Color Disclaimer page. (Please replace with your actual disclaimer page URL).