Returns & Exchanges Policy - Silaikarhai.pk

 

At Silaikarhai.pk, your satisfaction is our top priority. We take great pride in our craftsmanship and are confident you will love your purchase. However, if you are not completely satisfied, we are here to help.

1. Return & Exchange Eligibility

  • Items must be returned or exchanged within 7 days of the delivery date.

  • All products must be returned in their original condition: unworn, unwashed, and with all original tags still attached. Items that do not meet these conditions will be sent back to the customer.

2. How to Initiate a Return or Exchange

  • To start the return process, please contact our customer service team via email at info@silaikarhai.pk or WhatsApp at +923047753773

  • In your request, please include your order number, the item(s) you wish to return, and a brief reason for the return.

  • For exchanges, please also specify the desired size or color, which is subject to availability.

3. Return Process & Shipping

  • Once your request is approved, you will receive an email with return instructions and the return shipping address.

  • Customers are responsible for all return shipping costs. However, if the item you received was incorrect or defective, Silaikarhai.pk will cover the return shipping costs.

4. Refunds

  • After we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

  • If approved, your refund will be processed to your original method of payment within 7-10 business days. The timing of the refund's appearance on your statement may vary depending on your bank's processing times.

5. Refund & Exchange On Sales Article

  • "There is no refund or exchange on sale items. Even if there is a minor defect, exchange policy will not be given. However, if the defect is quite significant, then the item will be exchanged, but the customer will first have to arrange the return of the parcel themselves, and then the item will be exchanged.

6. Important Note

  • It is mandatory to make a video while opening the parcel, so that if any item is accidentally skipped by us, or if any defect occurs, you will be able to claim.

6. Contact Us For any questions or concerns regarding our returns and exchanges policy, please feel free to reach out to our customer service team. We are always happy to assist you.